Refund Policy

Effective Date: August 1st, 2024

Introduction

Motorista Studios, the governing body responsible for Viva La Leaside, is committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are issued for ticket purchases to our events.

Eligibility for Refunds

Refunds for tickets purchased to Viva La Leaside will be considered under the following conditions:

• Event Cancellation: If the event is canceled by Motorista Studios, you will be entitled to a full refund of the ticket price.
• Event Postponement: If the event is postponed or rescheduled, you may request a refund if you are unable to attend the new date.
• Duplicate Purchases: If you accidentally purchase multiple tickets for the same event, a refund for the duplicate tickets may be issued upon request.

Refund Request Process

To request a refund, please follow these steps:

1. Submit a Request: Send an email to [refunds@motorista.studios] with the subject line “Refund Request – Viva La Leaside.” Include your name, order number, and reason for the refund request in the email body.
2. Review Process: Motorista Studios will review your request and determine eligibility based on the conditions outlined above.
3. Notification: You will receive an email notification regarding the status of your refund request within 7 business days of submission.

Refund Terms

• Timeframe: Approved refunds will be processed within 14 business days from the date of approval. The refunded amount will be credited to the original payment method used for the purchase.
• Non-Refundable Items: Any service fees, processing fees, or additional charges associated with the ticket purchase are non-refundable.
• Partial Refunds: In certain cases, such as partial event cancellation or modification, Motorista Studios may offer partial refunds.

Non-Eligibility for Refunds

Refunds will not be issued under the following circumstances:

• Change of Mind: If you change your mind or can no longer attend the event for reasons other than those specified under the eligibility conditions.
• Ticket Transfer: If you transfer your ticket to another individual, the refund will not apply to the new ticket holder.
• Late Requests: Refund requests made after the event date will not be considered.

Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Motorista Studios
Email: [refunds@motorista.studios]
Phone: [Your Contact Phone Number]
Address: [Your Business Address]

Final Note

Motorista Studios reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

Thank you for your understanding and cooperation.